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Help / FAQ

Q. Where are you based?

Stools & Chairs is based in Sydney, NSW. We operate out of the inner-west of Sydney.

Q. Do you have a showroom?

We are still searching for the best position for our store inSydneywhere you’ll be able to come view all our products as well as arrange for pickup. If you know of any good spots please let us know!

Q. What happens if an item is out of stock?

We all sometimes make mistakes. If we sell an item that is out of stock, one of our representatives will contact you as soon as possible to discuss various options. We can order the item in for you with a small delay or we will refund the purchase at no cost.

Q. How can I calculate shipping costs without checking out?

Once you have added your items to your cart go to View Cart in the top right hand of the page, and just below the subtotal is an 'Estimate Shipping' button which you can enter your state and postcode and it will come up with shipping costs.

Q. How are your products priced?

All our prices are in Australian Dollars and inclusive of GST.

Q. How are products shipped?

All our products are shipped assembled, or in some cases, may require some basic assembly, such as putting the legs together.

Q. What are the methods of payment?

We accept bank transfers and credit card payments (Mastercard and Visa).

Q. Is it safe shopping on your site?

We take the utmost care in protecting your private data. All personal information that goes through our site is encrypted and securely processed via our 128 Bit SSL encryption.

Q. Is there a warranty for your products?

All our items come with a 365 day warranty. If at any time during this warranty period your product proves defective in normal use. Please contact us at [email protected] with your enquiry. Having your invoice number and photos of the product will help us greatly in assisting you.

Q. Is there insurance on the shipping of my product?

Your product shipping includes insurance up to a value of $1000, with an excess claim charge of $50. More details about the insurance policy can be found here

Q. What if I change my mind?

We understand that things change. If you change your mind, we can offer a full refund of the product minus shipping charges if you let us know within 72 hours of receiving the product. If there is no receipt of delivery, the date will be 5 days from dispatch. It is up to the customer to return the goods back to us and refunds will be done via Electronic Funds Transfer within 1-2 days of receipt of the furniture. The goods also require to be in original condition with original packaging.

Returns can be organised by the customer or by Stools & Chairs. In the case it is organised by Stools & Chairs, there will be an additional shipping charge that will be deducted from your refund.

Q. Do you offer a furniture assembly service?  

We recommend using Airtasker, it is a trusted community marketplace to find local people to help out with tasks around the home or office. See Furniture Assembly on Airtasker



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