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Shipping & Returns

 

Shipping 

1)    Delivery Time and Areas

All items that are in stock will be shipped as soon as the order is processed. You will receive a confirmation email when your items have been shipped out. Most of the time, your items will get to you within a few working days, however please allow up to following delivery times.

Sydney: 2-5 working days
Melbourne: 2-5 working days
Brisbane 4-6 working days
Adelaide: 4-6 working days
Rest of Australia: Up to 10 working days

2)    How can I track my order?

In the confirmation email you have stating that we have shipped out your order, it will also contain a consignment notice with your tracking information.

3)    What time of the day will my order be delivered?

Your order will arrive during Monday – Friday, during business hour; 9am-5pm. If you would like to arrange for your furniture to be delivered at times outside these hours, please email us to see if it's possible. Additional charges apply.

4)    Can I pick my order up?

Soon! We are still searching for the best position for our store in Sydney where you’ll be able to come view all our products as well as arrange for pickup. If you know of any good spots please let us know!

5)    What happens if I’m not at home?

We advise that you ship to an address where there will be someone available to sign for the delivery. In the case that no one will be home, please leave a message stating that it is ok to be left on the front door – or any other special instructions. There may be additional charges if there isn’t anyone present for the delivery and the item needs to be redelivered.

6)    How are delivery charges calculated?

Delivery charges are based on the size and weight of the delivery, as well as the final address. Please add your items to the shopping cart to get a final price of your order at checkout.

Once you have added your items to your cart go to View Cart in the top right hand of the page, and just below the subtotal is an 'Estimate Shipping' button which you can enter your state and postcode and it will come up with shipping costs.

7) Do you ship to New Zealand?

If you live in the major cities of New Zealand, we can deliver furniture to you, however it will need to be picked up from a wharf or depot. As the shipping charges depend on what chairs or stools you want, and your location, please email us with any enquiries.

8) Do you ship internationally?

We are happy to look into international deliveries for you. Please note that all stock comes out of our warehouse in Sydney, Australia, so the charges might be slightly more than shipping from your local country. Please email us with any enquiries.

9) Insurance

Your product shipping includes insurance up to a value of $1000, with an excess claim charge of $50. More details about the insurance policy can be found here

Free shipping insurance only applies to purchases made through the e-commerce platform on the website unless explicitly stated or arranged by the buyer. 

10) Returns Policy

You may return new items within 7 days of delivery for a full refund of the product if the reason is a result of our error (you received an incorrect or defective item). We will also pay the return shipping costs in this case.

Please note, we do not provide refunds in the case of differences in the colour of the product and the colour your monitor represents the product. We take lengths to ensure that the product images shown are the most accurate representation of the physical product. 

In case that an item was on sale or a special discount was given, there will be no returns for change of mind.

Bulk and Commercial orders may not be cancelled or returned. 

11) Warranty

All our items come with a 365 day warranty. If at any time during this warranty period your product proves defective in normal use. Please contact us at sales@stoolsandchairs.com.au with your enquiry. Having your invoice number and photos of the product will help us greatly in assisting you.

12) My item arrived damaged, HELP!

In the very rare case the item you have purchased arrived damaged, please notify us within 3 days of receiving it. If you could take some photos that would help great as well. Any items that arrived damaged will be carefully assessed and resolved. Email us at sales@stoolsandchairs.com.au, with your claims, order number and any photos you have.

 



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